Airports 2 London Standard Terms and Conditions

  1. Prices are based on passengers being ready to travel at the booked time.
  2. All fares quoted are for point to point and any diversions, stop over will be charged at additional pre-agreed rates.
  3. Credit card payments should be made at the time of booking unless passenger opted for cash payment mode
  4. Credit/debit card payments made will incur a £3.00 processing fee, which is included in the price you see quoted online.
  5. Cash fares are paid to the driver in British Sterling (£) at the end of your journey in full.
  6. Cancellations must be informed at least four hour prior to the time/date of booking by telephone on +44 (0) 208 297 1234. If your call cannot be answered, the Client should leave a voice message
  7. Cancellations made by passengers before the driver has departed will incur no charges.
  8. Cancellations made by passengers once the driver has departed will incur a 75% charge of the quoted price for provision of service.
  9. Cancellations notified or notified once the driver has reached the pick-up point will incur a 100% charge of the quoted price for provision of service
  10. Our saloon and estate cars are insured for hire and legally allowed to transport a maximum of 4 passengers only.
  11. Our MPVs (Many People Carrier) are insured for maximum of 6 Passengers only.
  12. Normal luggage assumes that 1 Medium Size suitcase and 1 piece of hand luggage 56cm(H) * 45cm(W) * 25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). Per person, any luggage that our private hire vehicles cannot accommodate is the responsibility of the passenger.
  13. All baby seat requests are charged at £5.00 each.
  14. We reserve the right to refuse providing our services if passenger’s luggage is hugely in excess and deemed unsafe for the vehicle/vehicles requested. Passenger should ensure the right vehicle/ vehicles have been ordered.
  15. Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer a hand of help in many cases with your luggage at the passenger’s discretion.
  16. Any fouling of the private hire vehicle by any passenger will result in a charge of a minimum of £30.00 dependent upon the severity of the fouling.
  17. Airports 2 London will prosecute any person who causes damage to any private hire vehicle booked through us.
  18. There are seasonal 50% surcharges on our prices on specific dates only. These are 24th - 26th December & 31st & 1st of every year.
  19. All payments can be made in cash or credit/debit card. In the case of card payments, your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GB £) at the end of your journey, or maybe charged for instances of cancellation or no show.
  20. Customer is to ensure they have sufficient cash to cover the journey as any excessive diversions to find cash points during a busy drop off schedule may incur additional charges.
  21. Customer will ensure our driver is not kept waiting any more than 5 minutes whilst they prepare to come to the vehicle (PICK UPS for airport drop off). Any excessive waiting time can seriously impact subsequent passenger drop-offs hence the driver may choose to levy an additional waiting charge or leave to attend the next job after two notifications.
  22. (AIRPORT PICK UPS) Our driver arrives 45 minutes after the actual landing time unless Customer specifies otherwise. If so, the first 30 minutes waiting time is Free (Inclusive of parking charges), thereafter a charge of £5 per 15 minutes will be incurred (inclusive of parking charges)
  23. Airports 2 London shall not be deemed responsible if the passenger does not reach his/her destination for the following reasons;
    • Act of nature, explosion, flood, tempest, fire or accident, War or threat of War, sabotage, insurrection, civil disturbance or requisition.
    • Acts, restrictions, regulations, bylaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
    • Traffic accidents, traffic hold ups, traffic congestion, diversions, Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party)
    • Flight delays and / or flight cancellations.
    • Power failure or breakdown in the machinery including computer and email systems, networks and our website or booking system.